Buffet Group parts?

[apsapienza]

Once upon a time, I owned a Besson 995. Within the first year, the hard case had completely fallen apart, despite my efforts to take appropriate care of it. I called them and emailed them multiple times to request a new one under the warranty. The closest I got was "We have the case here, I'm looking at it now, and we're waiting for (insert excuse here) before we send it out. I haven't seen the case to this day, and it's been a little over two years since I sold the horn.

[apsapienza]

it can be tricky for other than basic parts

There's the rub.
In the past, I could email the factory, communicate in English, attach pictures of the instruments with arrows pointing to the parts, and get the stuff that I needed within a few weeks.

I did just that for nylon valve guides once, and I still haven't heard back from them.

[EMC]

Any request for meinl Weston parts and services has been largely ignored for me, even going through a dealer:/

My experience so far too. They were very ready to have me ship my tuba to Germany and their senior technician then do the work I need.....

it seems having something manufactured by a local repairman or salvaging parts off other tubas is much easier than trying to get new ones from them now.

[bort]

Maybe write to them in German?

[bort]

Maybe write to them in German?

Why when I'm dealing with a guy in the redneck capital of America? (Jacksonville, FL)

Oh, whoops. Already forgot about them, was thinking you were emailing someone in Germany. What do they say when you call them down there?

PS -- I'd always heard that title bestowed on your neck of the woods, not J-ville...

[bort]

Fair enough, just jabbing ya a bit. I've been to Atlanta probably about 20 times... as a northerner, it's definitely "the south," but certainly "urban south." Great place, I always look forward to going back!