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Walt Johnson has been frustrating me tremendously... Their phone doesn't work, their fax doesn't work, and I've had nothing but problems with their email responses. Now, they told me my cases would be delivered on August 28th. I received one of them on August 29th, and my tuba didn't fit. I recieved the second case today, September 6th, and that tuba doesn't fit either.

SO, my question is - if I end up returning the cases altogether (as opposed to getting them fixed/altered), what other options for hard cases do I even have?! I have no idea where else to get a case outside of Custom Music where I bought the tubas.

I have a piston PT-6 and a rotary PT-15.

Thanks for listening!

clagar777 posted this a couple of pages ago:
I have finally gotten in touch with Walt Johnson by way of telephone. Here is the new office number if you are looking to order a case in the future:1-619 638-3007

The reason I mention this is because when I got my WJ case a few years ago my first reaction was: It doesn't fit!
But when I called Walt - at the time he was giving out his cell phone - he explained to me that they were designed to be a tight fit and he talked me through settling the tuba into the case - and voila - it fit!

So my suggestion is to give him a chance before you give up. No guarantee that it will work, but it can't hurt.

The cases really are great - the only problem I have had is with the wheels, but Walt has sent me replacements when the airlines destroyed them.

Kathy "ok, I admit the tuba and the case actually belong to my daughter, but I get to pay for them and haul them around" McDonald

Thanks for the help, I'll have to talk to him I guess. The case for my F tuba is like 2 inches shorter than I told him, though, so we'll see when I talk to him.

Thanks especially for the phone number, it may help a lot.