TubeNet

I feel your pain, it can irritating dealing with people like that.

The question: Is that person a jerk or just plain incompetent?

The answer: Usually I give them the benefit of the doubt and conclude they're incompetent.

THEN I make sure I not to act like them; I'm not perfect either.

Hammered by Anvil...

It seems to me that it would be good business sense for them to go ahead and honor the original quote. Surely they would get $100 worth of good PR.

I've had similar experiences dealing with Anvil. It was long, drawn out, and ultimately resulted in buying a case from someone else.