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UPS or Fedex? I will go with UPS for my final answer.

Good grief! That almost looks intentional....

Undoubtedly the one with the common-sense, peace-of-mind tracking system that lets you narrow down the list of possible places where they destroyed your tuba.

Ugh.......

One guess as to whether they will actually own up to the fact that they caused the damage.

Miraphone 183? Poorly packed?

In a hard case or cardboard box?

And let me guess...

Another case where the outside of the box sustained no obvious trauma?

In any case, I'm sorry to see that happened.

bloke wrote:one guess as to the shipping company

I told you the dog was bad news...

But really:
1) That sucks
2) That packing job really sucks
3) I wouldn't want to be the guy who has to fix it
4) But really, that sucks.

UPS is really "OOPS".
Only Option is Poor Service

The biggest issue now is getting ups to cover the damage. UPS uses a 3rd party for claims and they will deny everything. We shipped a tuba over the holidays last year against my better judgement so it could be under the tree. Well we shipped it and it iy arrived damaged. Although it was pretty minor it still sucks. Even though I feel as though I can pack a tuba like no bodies business it doesnt matter because of the way these boxes are thrown around.

I try to avoid shipping via UPS at all costs. A former bandmember was a driver for them and flat out told me they could care less when it comes to the safety of their shipments. Yeah, that's their union for you. . .USPS and FedEx is usually cheaper and all of my packages that come via them arrive in better shape.

Even the UPS Store is incompetent when you have them package something "professionally". My current Miraphone was package by the UPS Store and the idiots failed to place the mouthpiece in the holder inside the case! It was just floating around which caused some damage to the front of the bell. The only reason UPS covered the repairs was because it's guaranteed through the UPS Store.

Rant over. . .

Yes, but one time someone used Greyhound and their tuba almost ended up in Mexico (or something)

the elephant wrote:

bort wrote:I told you the dog was bad news...

It was not GPX but UPS. The dog never breaks stuff. They just lose it. HAHAHA!!!

Yeah, I knew right away it wasn't Greyhound, just trying to be funny.

I hope that is not the F tuba you ordered...

bloke wrote:again...looking like it will probably be taken care of...

...Just don't forget to visit some of our new...uh..."sponsors" over in Off Topic.

I miss Schleppy.

I had a friend in college that worked part time for UPS sorting. He told me never put "fragile" on the box, they just kicked it harder . That poor bell, I feel ill.

Just a FYI on a Greyhound package express:

They have updated their website for tracking packages....however, if you currently use the site with a tracking #, you get an 'OOPS'--nothing shows. I called them, and they are still working on the site, but if you call the tracking checking #- 1-800-739-5020, and give them the tracking number, they can track the package, or at least say if currently on route.

I had my shipper send out a MTS hard case of mine filled with bubble pack, tape, my 'how to pack a tuba instruction sheet with pics,' and a bell protector cone'--it was picked up by a shipping company, delivered to Greyhound locally, and is en route to the NorthWest, where it will be picked up at the Greyhound terminal and delivered to a person's house. That person will pack a tuba I am acquiring per my instructions, call me, I'll call my shipper, and he'll call the NorthWest local shipper who will pick up the tuba and deliver to that Greyhound station there, and it will be sent back to me via bus--all prepaid by me. The 'Dog Rules!'