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Re: Dear FedEx,

Postby kmorgancraw » Mon Oct 16, 2017 5:41 pm

Nooo....I'm not good with that at all. Hopefully FedEx will reimburse for repairs. Of course there is some intrinsic value of the horn lost now that it will have some repaired areas. I don't know what else to do.
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Re: Dear FedEx,

Postby bloke » Mon Oct 16, 2017 6:10 pm

' no time, now, for "I told you so", and a distasteful comment - for someone suffering from "damage grief" - as well...

yet - as Wade always instructs us - if you are buying a nice tuba for yourself, GO and GET it...

...and yes, you can.

Do I trust that my own packing strategies will greatly reduce the likelihood of damage - even if dropped or thrown?
Yes. Yes, I do.

Do I trust that anyone's else will, no matter how confidently they boast?
No. No, I do not.
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Re: Dear FedEx,

Postby kmorgancraw » Mon Oct 16, 2017 6:29 pm

Well, the seller did tell me that he was going to be boxing up the tuba inside the hard case. When I saw the FedEx guy was handing me a tuba case with FexEx tags on it I was instantly angry and concerned. There would not have been damage if it had been in a box with some minimal packing effort.
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Re: Dear FedEx,

Postby WakinAZ » Fri Oct 20, 2017 10:12 pm

Just to close the loop on my piece of this thread:
The other half of the 20J I shipped a month ago finally showed up in MA. Laughably, the GPX website still does not show any status other than when I dropped it off here in Arizona: no in between check-ins and no final delivery.

Their tracking system is an absolute joke. Even the employees I spoke to on the phone admitted that the stations beyond the initial station don't scan the items, and no one forces them to do so.

Unlike the good service you get at most of the local stations, the national infrastructure and staff seems to have a culture of mediocrity and complacency.
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Re: Dear FedEx,

Postby bloke » Sat Oct 21, 2017 7:43 am

GPX requires patience and dealing with (just as I've always said) NO TRACKING - just like some of us older people were completely comfortable with for the first halves of our lives.

I recall some people here reporting that GPX screwed up and it took 3 or 4 weeks to get their tuba shipped, but I've never seen reports here of loss or damage with GPX. In this way, GPX accomplishes the two primary goals.

In summary, the main advantage of GPX is ~NOT~ the reduced cost.
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Re: Dear FedEx,

Postby groth » Sat Oct 21, 2017 8:43 am

WakinAZ wrote:Just to close the loop on my piece of this thread:
The other half of the 20J I shipped a month ago finally showed up in MA. Laughably, the GPX website still does not show any status other than when I dropped it off here in Arizona: no in between check-ins and no final delivery.

Their tracking system is an absolute joke. Even the employees I spoke to on the phone admitted that the stations beyond the initial station don't scan the items, and no one forces them to do so.

Unlike the good service you get at most of the local stations, the national infrastructure and staff seems to have a culture of mediocrity and complacency.

Was my experience as well, glad it finally arrived. I've heard of a couple instances where they never showed up at all (you can even google search the tubenet results). So now you can stop sweating bullets. :o
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Re: Dear FedEx,

Postby bloke » Sat Oct 21, 2017 11:02 am

Wayne is the one who was absolutely convinced that
his helicon was lost by GPX, but it eventually arrived
and in good condition.
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Re: Dear FedEx,

Postby Schlepporello » Sat Oct 21, 2017 11:05 am

bloke wrote:Wayne is the one who was absolutely convinced that
his helicon was lost by GPX, but it eventually arrived
and in good condition.

With the exception of the receiver tube to the 1st valve being crushed. Harvey sent me a new one, which I had replaced locally (yeah, I took a chance on that).
I'm just crazy about dementia.
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Re: Dear FedEx,

Postby groth » Sat Oct 21, 2017 1:37 pm

kmorgancraw wrote:Well, the seller did tell me that he was going to be boxing up the tuba inside the hard case. When I saw the FedEx guy was handing me a tuba case with FexEx tags on it I was instantly angry and concerned. There would not have been damage if it had been in a box with some minimal packing effort.

Yea there is only so much you can tell your seller, he's going to get it out quickly as possible once he has your money. I had a claim once where a bell had a small bend in it. Took pics, sent in the claim online, talked to a rep over the phone and in 7 days it was paid.
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