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Altieri Gig Bags Denver CO

PostPosted: Thu Nov 29, 2018 4:27 am
by Ranger7
Has anyone tried to reach Altieri in Denver recently? The number on their website is constantly busy and there is no response via email.

Re: Altieri Gig Bags Denver CO

PostPosted: Thu Nov 29, 2018 5:36 pm
by hrender

Re: Altieri Gig Bags Denver CO

PostPosted: Thu Nov 29, 2018 6:40 pm
by Ken Crawford
Their customer service is horrible/non-existent.

Re: Altieri Gig Bags Denver CO

PostPosted: Fri Nov 30, 2018 12:20 am
by ronr
I ordered a bag in July. It finally arrived in October; too small. Sent it back they said I’d go to the front of the line. Six weeks later, still waiting. Never again.

I have to say though, when I emailed about the bag being too small I got an immediate phone call, like within five minutes, so that was nice.

Re: Altieri Gig Bags Denver CO

PostPosted: Fri Nov 30, 2018 9:03 am
by Lee Stofer
When I started selling Altieri bags in 2002, Donna Altieri and her employees were very responsive, and my wait time for a bag was minimal. Within the past 2 years, I found that they were extremely busy, and I had to wait a bit longer to get a bag/bags. I may be wrong, but am assuming that Donna has retired, hence Jeff Smith buying Altieri bags. Jeff is one of the very best in the instrument repair business, and very focused on good customer service. But, living in Charlotte, NC and having the business hub there, it seems that it would be difficult to have the same control of a business subsidiary halfway across the country. I would suggest that if you like the Altieri product but are unhappy with the customer service, contact the parent company at www.jlsmithco.com

Re: Altieri Gig Bags Denver CO

PostPosted: Fri Nov 30, 2018 6:39 pm
by bloke
Ken Crawford wrote:Their customer service is horrible/non-existent.


Has anyone ever considered stitching across a sleeping bag about halfway down, and cutting off the bottom half?
(asking for a friend)

By the way, this is just a random question, has nothing to do with the topic. :oops:

Re: Altieri Gig Bags Denver CO

PostPosted: Sun Dec 09, 2018 11:10 am
by MaryAnn
If I ever get back to tuba, I'm seriously going to consider getting a kiddie sleeping bag and doing exactly that so I can get away from the top loader thing.

Re: Altieri Gig Bags Denver CO

PostPosted: Mon Dec 10, 2018 12:42 am
by ronr
Just sent back my second Altieri bag in a row. This one was too small, too.

Re: Altieri Gig Bags Denver CO

PostPosted: Mon Dec 10, 2018 4:51 am
by bort
ronr wrote:Just sent back my second Altieri bag in a row. This one was too small, too.


:(

Are they getting a 3rd chance, or are you getting a refund?

Re: Altieri Gig Bags Denver CO

PostPosted: Tue Dec 11, 2018 12:21 am
by ronr
I’m done. To their credit they refunded immediately. At least that what they said. I haven’t checked.