Thanks Unitec!!
Posted: Wed Jan 16, 2019 5:49 pm
I just wanted to share the positive experience I had with Rick Gattuso and the crew at Unitec in Canton, Ohio. I was looking for a case to fit my new Martin Wilk 6/4 BBb. The horn has some unusual dimensions, including a 23" bell. They took on the project and made me a beautiful, functional, solid custom case. They made it quick and communicated with me every step of the way. It showed up via freight and I was so excited, but when I went to put the tuba in the case, it didn't fit. I was really frustrated and dreaded calling Rick, but he was terrific and reassuring. His "can do" attitude really helped put me more at ease. Today, my wife and I dropped off the case AND tuba with his crew to the exclamations of "my goodness, that's a big boy, isn't it?" and we went for a walk around the art and music district of Canton. By the time we found a new painting for our home and ate some of the best burgers we've ever tasted (George's Lounge), the tuba was fitting perfectly in the new case. I love people who provide great service with a great product. Thanks, Unitec!!