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I don’t like to air dirty laundry about any company, but I know there are many individuals in similar circumstances as my own. Please, be warned regarding Cronkhite Cases.

Just the facts. Draw your own conclusions:
- I have a fully paid commercial order with Cronkhite Cases/Torpedo Bags Placed in October 2019 in excess of $3500.
- my order has been promised delivery since January
- My order has been ready to ship since March 31
- the owner has not replied to my emails since August 13, when I was again (third time!) promised deliver “on Friday”
- the owner did not reply to two attempts by the BBB to contact them
- Torpedo Bags (Cronkhite Cases) has an F rating with the BBB
- Torpedo Cases has launched (and presumably delivered) new products while my order has been waiting on the loading dock
- the owner published in a different BBB complaint response that he is “...prioritizing patient customers” rather than filling orders in proper order
- I was informed by the BBB today that my case lodged against Torpedo Bags/Cronkhite Cases has been closed due to a lack of response.

I realise that a lot has happened since this order was placed and that Torpedo Bags has had a lot to deal with. My order was promised before Covid and the civil unrest In Minneapolis. I think 5 and half months is enough time for a half hour phone call to get a shipping quote, writing a refund check or simply returning an email, especially if he’s moved on and taken new work.

I hope that this provides anyone looking for a gig bag some food for thought.

I've had a completely opposite experience with them... I called them this morning and left a message about my order (I wanted to cancel it because I sold the horn I was ordering a bag for). Heard back from them in about 30 minutes, and already have a refund on my credit card.

Just my experience though. I think they were very upfront about being delayed due to COVID and the protests and thats why they're giving a 25% discount right now... I received pretty regular communication from them prior to cancelling too.

Thanks.

You did well in expressing only facts. I'm sure the frustration level is high.

Feeling sympathetic.

Could there be some type of export restriction that is holding up shipment? Still the lack of communication is totally NOT cool.