Zune 30 - "Z2K9"
Posted: Wed Dec 31, 2008 11:59 am
Does anyone else here have a Zune 30 and it's frozen on the loading screen? That appears to be the case with many, many owners. This looks like a very synchronized global bricking of our Zune 30's for some reason.
If you look on the Zune website and call customer service, they say they are working on this and should have something within 24 hours. Let's hope!
(Links to Zune discussion boards in the article)http://gizmodo.com/5121311/reports-30gb-zunes-failing-everywhere-all-at-once wrote:Right, so this is a weird one: we're getting tons of reports—tons—about failing Zune 30s. Apparently, the players began freezing at about midnight last night, becoming totally unresponsive and practically useless.
The crisis has been dubbed by Zune users 'Z2K9', due to the apparently synchronized faceplantings across the country. According to tipster Michael, the Zune users experienced something like this:
"Apparently, around 2:00 AM today, the Zune models either reset, or were already off. Upon when turning on, the thing loads up and... freezes with a full loading bar (as pictured above). I thought my brother was the only one with it, but then it happened to my Zune. Then I checked out the forums and it seems everyone with a 30GB HDD model has had this happen to them"
This report is consistently corroborated by literally hundreds of others across the various Zune support and fan forums.
What hasn't emerged yet, largely due to the fact that MS's support lines aren't yet open for the day, is why these devices are failing. The evidence seems to point to a software glitch, but simple resets aren't providing any relief. Some reports indicate that only Zunes with the latest firmware are affected, but this hasn't yet been confirmed.
The proximity of the events to the New Year, which inspired the Y2K9 moniker, provides little more than a colorful backdrop; it's unlikely that the switching of years in the Zune's internal calendar has anything to do with the failures (besides, it hasn't even happened yet).
If not for the uniform representation of events across the internet, I'd be tempted to suspect this as a hoax, but it just doesn't look that way. The story, assuming the described problem is of the magnitude reported, will probably take a turn for the large when the majority of Zuners start waking up. Let us know about your experiences in the comments.
If you look on the Zune website and call customer service, they say they are working on this and should have something within 24 hours. Let's hope!
