TubeNet

I have Finale 2012 and can no longer access help via the web. I wondered if this is because of the new antivirus software I've installed (Avast Free) or is it because they are no longer supporting 2012 since they have a new version out. Has anyone else had a problem with the web based help? What worked for you?

Thanks

I just checked my Finale 2012. The web-based help is working as it should.

Mine's working too. Maybe try posting the URL for the help page into another browser and see if that helps?

http://www.finalemusic.com/UserManuals/ ... nName=main" target="_blank

maybe the help uses pop-ups, and you have pop-ups blocked ?

Would you believe the culprit was the antivirus. I had installed a new antivirus a few weeks or so ago and it was not until after going back to the old antivirus program did the help feature start working again. I will say that Make Music was responsive to my post for customer support. Shame, I really liked the way the new one blocked a lot of these pop up adds.

Thanks so much for the feedback.

John

I've been using avast! (Free) for years and haven't had any trouble. Sometimes I have to tell avast "this site is okay" for my PC to connect to some sites.

Sandlapper wrote:Would you believe the culprit was the antivirus. ...

Which AV software is it?

TubaTinker wrote:

Sandlapper wrote:Would you believe the culprit was the antivirus. ...

Which AV software is it?

Sandlapper wrote:I wondered if this is because of the new antivirus software I've installed (Avast Free)