TubeNet

Lesson: don't tell the tech anything he can use against you.

Better to just go to the places where you talk to a customer-service type and she brings it back - she HAS to be nice up front, and when she shows the tech he HAS to say "yes'm right away" to her.

You're right on, Joe. I'm thinking on switching to just accordions!

tl;dr: bloke has lots of work right now, and needs a damn break