why Andersen doors & windows are *THE* BEST (wow!)

[tbn.al]

I had a similar experience with them about 10 years ago. They really are the best. On the other hand my "new" house has leaks at every opportunity and the company is less than 5 miles from my front door and I can't even get someone to come look at them. The only thing I miss about my old house are the windows.

[Rick Denney]

On the other hand my "new" house has leaks at every opportunity and the company is less than 5 miles from my front door and I can't even get someone to come look at them.

They probably don't have anyone on staff who would know what they are looking at. I found that the new-home builders around here were just contracting supervisors. To get anything fixed on the new house I bought when I first moved here, they would call back the sub-contractor that had done the work. The subs weren't paid for the call-back, of course, and consequently hated doing it. That would often lead to them causing more harm than they cured.

I told the builder that they would have much happier customers if they hired a skilled handyman to help work down punch lists. Most good custom contractors have that capability, but the new-house factory builders usually don't.

I have also found that when I do something, it may not be done perfectly, but I usually do it as well as I would get from a contractor, and far more conveniently and neatly. I get tired of paying top dollar and then having to clean up messes.

Our house has Pella casement windows that after 30 years are now starting to give a few problems. I really don't expect Pella to support them, but I did get excellent advice and cooperation from Pella when I was trying to troubleshoot and correct a condensation problem. That's part of the deal when paying top dollar from a quality manufacturer.

Rick "thinking that if Anderson windows were the best (as opposed to their warranty support being the best), Bloke wouldn't have needed to make the call in the first place" Denney

[tbn.al]

Rick "thinking that if Anderson windows were the best (as opposed to their warranty support being the best), Bloke wouldn't have needed to make the call in the first place" Denney

IMHO there are really only two ways a company can afford to have excellent warranty and service:

1. Having no choice but to spare no expense to overcome a poor service history and reputation in the marketplace.
2. Having hardly any warranty/service expense due to never having to fix or replace anything.

In my opinion Anderson falls squarely in number 2. No, I don't own stock and no one in my family works there. I was just so pleased and delighted at the way they took care of my problem, which happens so seldom anymore.