Another FedEx Sucks post

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WilliamVance
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Post by WilliamVance »

I had a similar experience...Notice the extra long trip this horn took to get from Reno, NV to Las Vegas, NV...OOPS :oops:

Date/Time

Activity

Location

Details


Jul 8, 2006 2:21 PM

Delivered

Henderson, NV

Delivered to recipient at FedEx facility


6:23 AM

At local FedEx facility

HENDERSON, NV




Jul 7, 2006 5:10 PM

Departed FedEx location

PHOENIX, AZ




3:13 AM

Arrived at FedEx location

PHOENIX, AZ




Jul 3, 2006 3:02 PM

Arrived at FedEx location

KEASBEY, NJ




Jun 28, 2006 7:57 PM

Arrived at FedEx location

LOS ANGELES, CA




9:57 AM

Departed FedEx location

SACRAMENTO, CA




5:33 AM

Arrived at FedEx location

SACRAMENTO, CA




Jun 27, 2006 10:15 PM

Left origin

RENO, NV




8:40 PM

Package data transmitted to FedEx

RENO, NV




8:07 PM

Arrived at FedEx location

RENO, NV




6:17 PM

Picked up

RENO, NV
Bill Vance
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Dan Schultz
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Post by Dan Schultz »

WilliamVance wrote:I had a similar experience...Notice the extra long trip this horn took to get from Reno, NV to Las Vegas, NV...OOPS :oops:

.... ....

Yeah. And a horn stands a great big chance of being damaged at each and every one of those locations!
Dan Schultz
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Current 'stable'... Rudolf Meinl 5/4, Marzan (by Willson) euph, King 2341, Alphorn, and other strange stuff.
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Captain Sousie
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Post by Captain Sousie »

Eupher6 wrote:DHL seems like the way to go.
DHL sucks too as they took 7 days to deliver my package that I payed to have overnight. They also ley my tuba sit in a warehouse in town for over a week while they got a big enough load to deliver to the whole area. They wouldn't even let me come pick it up.

DHL is poo,
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iiipopes
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Post by iiipopes »

I understand the need for economic efficiency, in order to stay in business. But so long as raw economics completely trump service, it will unfortunately be that way, regardless of which common carrier used.

The companies also need to be reminded that most people will pay a small premium if they know service will be exemplary, and focus on the customer instead of glossing the shipping label or only trying to get a full truck before delivery.
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Chuck(G)
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Post by Chuck(G) »

As an update, I offer this tracking log:

Code: Select all

Jan 17, 2007  	 
6:40 AM On FedEx vehicle for delivery 	EUGENE, OR  	
6:34 AM At local FedEx facility EUGENE, OR  	
Jan 16, 2007  	 
8:44 PM  Delivery exception EUGENE, OR 
	Customer not available or business closed 
6:41 AM On FedEx vehicle for delivery 	EUGENE, OR 
6:29 AM At local FedEx facility  EUGENE, OR  
Jan 13, 2007  	 
8:56 PM Delivery exception  EUGENE, OR 
	Customer not available or business closed 
7:13 AM On FedEx vehicle for delivery 	EUGENE, OR
5:38 AM At local FedEx facility EUGENE, OR 
2:32 AM Departed FedEx location  PORTLAND, OR
Jan 12, 2007  	 
6:03 PM Arrived at FedEx location  PORTLAND, OR  
Jan 11, 2007  	 
12:56 PM Departed FedEx location  PHOENIX, AZ
6:49 AM Arrived at FedEx location  PHOENIX, AZ  
Jan 10, 2007  	 
11:14 PM Left origin TUCSON, AZ 
6:45 PM Arrived at FedEx location  TUCSON, AZ  
6:00 PM Picked up   TUCSON, AZ
I called 1-800-GOF-EDEX to find out what the heck was going on, since I hadn't seen a Fedex Green truck for days. (hint: when you get the voice menu, ignore it and keep saying "representative"). After some consternation, it turns out that my package had never been on a local delivery truck and pretty much all of the tracking information from Jan 13 on was "an error". They've promised that I'll see it today, but it's getting late and I don't hold out a lot of hope. :x
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fpoon
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Post by fpoon »

My Dad SWEARS by DHL and will only use them for work. I work part time in mail/internet order and we use UPS and probably average 2 complaints a week (pretty good considering we ship 650+ packages a day).

Personally, I like USPS. I had a Miraphone I bought over tubenet shipped to me, and they did a great job. Granted, it was in an MTS case so unless you drop it from a decent height, it would be hard to screw it up...

At least with USPS you can always go in and discuss the problem with a live person near by, and if you're pleasant, 8/10 times they'll go out of their way to help you. If you're a jackass though, all bets are off. It's not THEIR fault that somethings messed up, and they don't get paid enough to deal with you.
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Dan Schultz
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Post by Dan Schultz »

Here's some FEDEX handiwork:

Image

Seven smashed tuba bells! I think the parachute failed to open!
Dan Schultz
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windshieldbug
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Post by windshieldbug »

TubaTinker wrote:Seven smashed tuba bells
Must've been an error in translation. They thought you specified "Liberty Bells"... :roll:
Instead of talking to your plants, if you yelled at them would they still grow, but only to be troubled and insecure?
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Mark

Post by Mark »

TubaTinker wrote:Here's some FEDEX handiwork:

Image

Seven smashed tuba bells! I think the parachute failed to open!
Apparently, one of the seven bells was smashed into oblivion. :wink:
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Post by Mark »

the elephant wrote:See it yet?
Yes, I do.
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Dan Schultz
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Post by Dan Schultz »

the elephant wrote:Or it might be inside one of the other bells . . .

:lol:

See it yet?
Thanks, Wade. It took a while to get those two apart! You can't see it in the picture, but the small ends of those two bells were crimped and rolled back about 1". Like I said... the parachute didn't open.
Dan Schultz
"The Village Tinker"
http://www.thevillagetinker.com" target="_blank
Current 'stable'... Rudolf Meinl 5/4, Marzan (by Willson) euph, King 2341, Alphorn, and other strange stuff.
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Chuck(G)
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Post by Chuck(G) »

If those are the bells that I think they are, it's even more surprising. Those ain't no Churrvainee bells--they're plenty lheavy and should take quite a bash before deforming that badly.

Did you get Fedex to pay anything for the damage, Dan?
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Dan Schultz
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Post by Dan Schultz »

Chuck(G) wrote:If those are the bells that I think they are, it's even more surprising. Those ain't no Churrvainee bells--they're plenty lheavy and should take quite a bash before deforming that badly.

Did you get Fedex to pay anything for the damage, Dan?
Nope!... They are not like those thinnish Cerveny jobbies. You've seen a couple of them, Chuck. They are pretty substantial.

I originally refused the shipment and sent it back to the shipper. I understand that FEDEX did settle with the shipper. The bells were then sent back to me for whatever I could salvage of them.
Dan Schultz
"The Village Tinker"
http://www.thevillagetinker.com" target="_blank
Current 'stable'... Rudolf Meinl 5/4, Marzan (by Willson) euph, King 2341, Alphorn, and other strange stuff.
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windshieldbug
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Post by windshieldbug »

TubaTinker wrote:whatever I could salvage of them
Brass for patches for an alto horn!? :D
Instead of talking to your plants, if you yelled at them would they still grow, but only to be troubled and insecure?
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Dan Schultz
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Post by Dan Schultz »

schlepporello wrote:
windshieldbug wrote:
TubaTinker wrote:whatever I could salvage of them
Brass for patches for an alto horn!? :D
Custom handcrafted fishin' lures!
Nope! It took a little time (well... more than a little!) but they all rolled out fairly well OK. They aren't new, but they are usable.
Dan Schultz
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http://www.thevillagetinker.com" target="_blank
Current 'stable'... Rudolf Meinl 5/4, Marzan (by Willson) euph, King 2341, Alphorn, and other strange stuff.
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geneman06
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yep

Post by geneman06 »

when in college, the creator of fedex (whose name im too lazy to look up) did a proposal for his business corse. his proffesor told him that the idea of fedex would never work... it turns out he was right :wink:
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Post by LoyalTubist »

It might seem strange, but here in Vietnam UPS, FedEx, and DHL work in cahoots with the Vietnam Postal Service! Recently, I had a package shipped from my U.S. drop shipping mailbox in Las Vegas, Nevada. Since it had the ATM card (and PIN number) I had been waiting for the past three months, I told the man in Las Vegas to get it here as quickly as possible--money was no object. (This was the service that sends all its packages through Ohio before they send them anywhere--even across the street!) It took a little more than two weeks to get to me--I paid for EXPRESS service! So, a week ago Saturday, I went online at my office and had the package traced. It said the package had been put in the delivery vehicle that morning at 9:00 and when the courier came to my house at 4:30 that afternoon, no one was home and they would try again on Monday. I called home and Hanh said she had been home all day with her cousins, sitting on the porch. When I got home I asked the neighbors and they said no one had been in the neighborhood all day. The business office of this company opened Sunday morning at 10:00, so I called them Sunday afternoon. The operator said that 4:30 was too late to deliver a package, so the driver went home for the day! She said the package would be at my house Monday morning by 9:00. It actually got there at 9:15, but who's counting minutes? The driver said he got lost looking for my house (after I told the lady on Sunday to have him call me if he got lost!)

:evil:
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