I think there is a good middle ground with regard to the extent most repair is done. What is important is that it functions properly and is sound structurally. The looks are important to me but not paramount.
Some of you may have an issue with what I say here and so may the owners of the instrument. Yes, it is there horn to do with as they please and there money but it is my time and my reputation. I have seen it on many occasions where repair work is done and the instrument functions, not great but acceptably. All the customer does is bitch about how sloppy the instrument was when they got it back. Or how the valve linkage clatters or the (leaky) valves are noisy and it is missing a felt on a key or they did not re-cork the neck or the latch on the case is still lose...
These same folks forget to mention that the Tech dropped everything and addressed the serious matter and got it back to them that same day (or in the 10 minutes they could spare him to do the work on there way to soccer practice) for the fictitious concert they had to play at on the third day of school. Yep, nothing travels faster then bad news.
Oh yeah, they managed to leave out the part that the Tech charged them $0, nada, big fat goose eggs for assisting them in there "bind". Yet they still felt justified in badmouthing him. Go figure? Because I have witnessed this many times, I refuse to let Customers hold a gun to my head due to it being an inconvenience for them to be without an instrument for a few days or because it is a twenty minute drive to the shop. I work with my customers to get the very best results keeping within the parameters of the budget while doing my best to deliver a good looking final product. Yamaha (YAS-23) alto sax: play condition, Bundy flute: repad, Leree oboe crack pinning or York tuba restoration, regardless of complexity or cost; good quality workmanship is what the customer expects. Allowing the customer to dictate my quality standard is a slippery slope that I chose to avoid even if it means the job goes to another shop.
I do not refuse to work on the cheap ISO (instrument shaped objects) or the someones recent ebay acquisitions. If it needs $200 worth of work, the fact that the horn cost $10 is not my concern. The job that needs to be done takes time to perform and in a busy shop, it takes time to get to the job. If it takes three hours of shop time, so be it.
Customers being pressed for time and/or financial distress are understandable reasons for a minimalist approach. Travel time can be grounds for bumping someone to the front of the line and doing the bare minimum as long as it is understood and appreciated. This however does not excuse sloppy and or incomplete workmanship. If the Owner of an instrument only wants it mechanically, structurally and/or acoustically sound, straightened out and/or cleaned up without an emphasis on dents or on the finish? Fine. If it can be done properly and within the budget agreed upon by the shop and the client, cool! I am not accusing anyone of this, but in my shop, that is not a pass that says that you are allowed to do a crap job and that you don't have to clean up after your work.
As a Tech who performs a good deal of basic/general repairs as well as advanced repair, top end restorations and custom work (woodwinds as well as brass) I understand and agree with most, if not all of the statements regarding "minimalist" repair. Bloke and Dan make valid points. This is not directed at anyone personally, it only grips me when it is used as an excuse or crutch for the lazy, the greedy, the cheap or incompetent to excuse themselves from doing the job properly.
Daniel C. "going to catch hell again for speaking his mind unfiltered" Oberloh
