cc_tuba_guy wrote:I wouldn't put it past them...
One would think that a store that sells JUST tubas would be more reliable.
On the contrary, there are many reasons why a store that sells JUST tubas would be LESS reliable.
I don't know anything about the Tuba Exchange, nor about lacquered Piggies. But I do know a little bit about economics. Consider two totally hypothetical stores: store A sells a broad assortment of musical products and services, and store B sells JUST tubas.
Store A knows full well that the tuba player who buys a tuba there has the potential to refer lots of other musicians to the store for lots of other services. Reeds, mouthpieces, repairs, lubricants, method books, stands, cases -- if Store A treats our tuba player right, he'll go tell all of his trumpet and clarinet playing friends, and it could mean a lot more business for them. The proprietor of store A needs to make a satisfied customer, even if he has to leave a little money on the table to do it.
Store B, on the other hand, doesn't stand to gain so much. This tuba player may not buy another tuba for 20-30 years. At most he may know 3 or 4 other tuba players, who also most likely won't be in the market any time soon. Suppose the tuba player tells the rest of his band about a bad experience; store B couldn't care less, because all those trumpet and clarinet players are not potential customers anyway. No, the proprietor of store B gets one chance to make a buck off of the tuba player, so (from a business standpoint) it makes sense to milk each sale for every possible penny.
The narrower the product line and the more durable the product, the less incentive there is for the merchant to care about a happy customer.
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Joe Baker, who has no first-hand knowledge regarding the Tuba Exchange -- and doesn't plan to acquire any.