What do you do?

djwesp · Post by **djwesp** » Sat Jul 07, 2007 1:53 pm

I think this falls in the category of rant.

2 Weeks ago today, I purchased two solos. One was from one of the "big" publishing companies. One was from a much smaller one, maybe some of you are familiar with. The solos were for a wedding gig coming up. It took the wedding party a long time to determine what solos they wanted played. (and yes, it is crazy enough to want a tuba soloist at a wedding anyway--- they were tuba players)

1. Big Company- Calls almost immediately after my order, almost as quickly as I recieved an email confirmation of my purchase. Tells me my solo is on back order, because the company doesn't publish this solo in house. The customer service representative tells me the solo will be delivered free of charge. Promises that they will not bill my paypal account until they have sent the materials. She also assures me they will ship a much faster, more expensive method (of which they did at no extra charge).

2. Small company- My paypal account is billed within hours and the said company owner accepts the funds that same day. I recieve no email confirmation of my sale. In an attempt to check the status of my order I email the press, yet recieve nothing back. In an attempt to check the status of my order I send a personal message on tubenet to said owner, yet recieve nothing back (although I know he has been online because I have seen his posts-- touting his publications). I then telephone the number provided on the website, have left two messages. I honestly have no clue if the materials are back ordered, have been shipped, or if I have been robbed.

In two weeks, the bigger company took the time to call, keep me informed of my purchase, shipped the materials for free, and even gave me reciepts that weren't paypal transactions that I could print out for billing to the wedding party.

In two weeks, I have yet to hear anything from the smaller company. I have made every attempt to contact them. They took my money almost immediately yet offered zero customer service, that is if they are in fact planning on getting around to shipping my order.

Flame away.

iiipopes · Post by **iiipopes** » Sat Jul 07, 2007 4:33 pm

If there is to be any flaming, it is to be towards that smaller company. Paypal does have a complaint mechanism, and in certain circumstances you may even be able to get a refund. Contact Paypal directly. Good luck!

djwesp · Post by **djwesp** » Sat Jul 07, 2007 4:37 pm

Much more than that, I am hoping said poster will see this and do the right thing.

djwesp · Post by **djwesp** » Sun Jul 08, 2007 1:59 pm

knuxie wrote: I just won a complaint in a Paypal dispute. I paid for the item, and never received it. I gave the buyer a month and a half. Paypal does do a thorough review, so you can be assured that any wrongdoing doesn't go unpunished.

Ken F.

Well, I've set a personal deadline of Wednesday. I'm turning the account (all less than 20 bucks of it) over to paypal.

It really stinks. I have done so much business with Tubenet sponsors, now I've got myself questioning that. I've given the said person plenty of time to cooperate, other than calling him out on the board by name.

Just return my PMs, either give me a refund, or send me my music.

DBCooper · Post by **DBCooper** » Sun Jul 08, 2007 11:12 pm

Greg wrote:When I was finishing the order, I noticed on the web page a statement saying that the owner/operator of the company was out of town for a couple weeks

djwesp wrote:I recieve no email confirmation of my sale. In an attempt to check the status of my order I email the press, yet recieve nothing back. In an attempt to check the status of my order I send a personal message on tubenet to said owner, yet recieve nothing back (although I know he has been online because I have seen his posts

It would seem that the originator of this thread has taken the high road, not directly calling out said vendor... !

iiipopes · Post by **iiipopes** » Mon Jul 09, 2007 1:09 am

Since the amount of money is not large, and since you haven't posted an impending gig or performance where the music is indispensible, I'd give it a couple more weeks.

djwesp · Post by **djwesp** » Mon Jul 09, 2007 1:35 am

iiipopes wrote: since you haven't posted an impending gig or performance where the music is indispensible, I'd give it a couple more weeks.

The wedding is less than two weeks away.

The said sponsor is not "out". This sponsor has logged on tubenet touting his products many times since then. In fact, he was online this morning. Which completely steams me.

As of today.

1. 4 Phone Calls

2. 2 Emails.

3. 5 private messages on Tubenet. Of which he is logging in to post and ignoring.

Biggs · Post by **Biggs** » Mon Jul 09, 2007 2:56 am

Name names. It is your duty as a reporter to protect the public. The vendor has already negated his contract with you and thus any sense of loyalty on your behalf.

iiipopes · Post by **iiipopes** » Mon Jul 09, 2007 8:47 am

Well, now that's completely different. Since the gig is approaching, yeah, at this point it's time to, in the grand tradition of gentlemen to throw down the gauntlet, challenge to a duel, and demand satisfaction.

Chuck(G) · Post by **Chuck(G)** » Mon Jul 09, 2007 12:40 pm

the elephant wrote:What is the tune, and what instrumentation? What are the length requirements? What level of difficulty do you need (sight-readable, one rehearsal, life commitment, etc.)? Any weird range requirements? When do you need it in your hands?

Hey Wade, I need a Second Viennese School-style arrangement of the following tune for pogo cello and Scottish Great Pipes:

http://eightysixfourhundred.vox.com/lib ... b3c7f.html

windshieldbug · Post by **windshieldbug** » Mon Jul 09, 2007 1:11 pm

the elephant wrote:What is the tune, and what instrumentation?

No matter what the answer, give them March to the Scaffold from Symphony Fantastique...

djwesp · Post by **djwesp** » Sun Jul 15, 2007 11:08 pm

turned it over to paypal.

davet · Post by **davet** » Mon Jul 16, 2007 8:33 am

Name names. It is your duty as a reporter to protect the public.

I agree. As long as you are ONLY posting FACTS. I would like to be able to avoid repeating your experience with this vendor! If you used a credit card with PayPal you might look into a chargeback on your card and try to avoid PapPal red tape.
Dave

djwesp · Post by **djwesp** » Mon Jul 16, 2007 6:25 pm

davet wrote: I agree. As long as you are ONLY posting FACTS. I would like to be able to avoid repeating your experience with this vendor! If you used a credit card with PayPal you might look into a chargeback on your card and try to avoid PapPal red tape.
Dave

I used money from my paypal balance.

Regardless, the issue here lies with the fact that I respect sean and tubenet too much to disclose the name.

By being a sponsor of tubenet (I assume he actually pays his bills with sean, even if he doesn't ship me my music) If I out said buyer, by name, on the forum--- that doesn't bode well for what is trying to be accomplished.

Trust me, the beef with this seller would be a lot of fun to air out, but I need to look out for the well-being of this board. Sean has a lot of bills to pay, and ever sponsor help keeps this alive. The best advice I can say, "buyer beware". It is one of those things where it could happen to anyone, at least make sure you leave a paper trail like I did. (is it called paper trail, even if it is on the internet?)

iiipopes · Post by **iiipopes** » Mon Jul 16, 2007 9:45 pm

I, for one, appreciate your taking the high road.

iiipopes · Post by **iiipopes** » Tue Jul 17, 2007 8:32 am

bloke wrote:Schlep,

If you'll just go ahead and send him the dang music, you won't have to be relieved about him "taking the high road".

Huh?

windshieldbug · Post by **windshieldbug** » Tue Jul 17, 2007 10:47 am

iiipopes wrote: Huh?

(A joke aimed not in reply to you sir, but at one of our more succinct-challenged compadres, who, judging from his response style, often peruses these threads without having posted first)

iiipopes · Post by **iiipopes** » Tue Jul 17, 2007 2:59 pm

djwesp · Post by **djwesp** » Wed Jul 18, 2007 5:33 pm

Guess what I got in the mail today (granted I was already done with a personal transcription of the piece)!

Yep. Mailed two days ago.

djwesp · Post by **djwesp** » Wed Jul 18, 2007 5:39 pm

Bob1062 wrote:Ouch!!

Gotta love the paypal legal team. They get results!