Rick Denney wrote:There's a theoretical legal discussion going on here. [snip] The point is to get the deadbeat to pay the bill, not to explore legal theory or end up with all the money in a lawyer's pocket.
Wrong.
The point is to get the owner to pay the bill WITHOUT THE OP EXPOSING HIMSELF TO UNNECESSARY LEGAL RISK AND IN A WAY THAT DOES NOT JEOPARDIZE HIS REPUTATION OR HIS LIVELIHOOD.
(And, incidentally, you're wrong about the OP not exposing himself to risk of legal action until he sells the instrument. I can spell out half a dozen concrete, significant civil AND CRIMINAL risks, off the top of my head, by which the OP could expose himself to simply from how the demand letter is worded.)
[RANT]
It is entirely too easy for the TNFJ—especially those who have little or no understanding of the potential ramifications, both legal and BUSINESS, of a course of action—who have NOTHING at stake in the situation or the outcome to pontificate about what the OP "can" or "should" do or what "we would do" if we were in his shoes, so it may be a theoretical legal discussion FOR YOU because you have nothing at stake in the outcome, but—guess what?
It's NOT a "theoretical" discussion for the OP.
This ISN'T an open-and-shut case about whether or not the OP deserves to be paid for the work he's done. He does. No one's disputing that. The question for the OP, which NONE of us on the TNFJ have to face, is whether or not he can AFFORD to pursue payment?
Regardless of how this situation is resolved, at the end of the day, the OP has to live and earn a living in the community where this is happening: something that neither you, nor I, nor any other member of the TNFJ has to do. No matter how long he's been in business, no matter how sterling his reputation in the community to date, a situation such as this has the potential to enhance, but a vastly greater potential to damage—perhaps even break—the perception of him and his business in the community. That puts his livelihood and his professional reputation on the line. (Ever see the damage an angry or vindictive customer with access to the 'Net or an unsympathetic "consumer advocate" TV reporter can do to trash a business's good name when a transaction goes awry?)
The fact is that even if he handles it exactly by the book and dots all his "I"s and crosses all his "T"s legally, it could still blow up in his face, and any lawyer worth a damn will admit that's the case; but if he fails to observe the expected social courtesies and conventions of dealing with commercial disuptes, much less the legal technicalities, he's pretty much ASKING for it to blow up on him. Either way, if it does blow up, the outcome ain't gonna be pretty.
The fact of the matter is, there ain't NO lawyer, living, dead, or as yet unborn, who can guarantee that a disgruntled customer won't go out and trash a business, but a competent lawyer CAN prevent a business owner from putting a gun to his own head or from handing the customer any more ammunition to trash him with. I've seen too many instances in the course of my practice where a business owner did something that was indisputably within his legal AND moral right to do and have it blow up in his face because he didn't have an eye on the larger picture and the possible consequences of his course of action, and I'll bet that iiipopes has seen it, too.
So I put it to you again: regardless of the fact that the OP
deserves[/b] to be paid for the work he's done, and regardless of the fact that he has the legal right to pursue payment, can he AFFORD to pursue payment for this repair if the WAY he goes about collecting payment costs him a substantial chunk of good will and his good standing in the eyes of the community?
Factor that into your answer next time you''re tempted to pontificate from the peanut gallery on how someone "should" run his or her business.
[/RANT]
Pgym