Good question - and probably ignorance on my part with being unaware of the 3-year defect guarantee. Had I known that, I probably would have thought twice before a full dismantle/cleaning. I think it was Kiltie Tuba that first mentioned it on the thread... my mistake.UncleBeer wrote:And why not go directly to the retailer with your concerns, instead of airing them in public? Jonathan's get a sterling reputation for making things right, when that's what the customer's after.balchb wrote: I came here to get help
I never intended for this to be a public slam on Wessex. I thought I was outside of a 7-day/30-day risk-free trial (again, should have checked). In fact, I mentioned being quite pleased with the instrument, just frustrated with the valve. I've promoted this brand to numerous band directors in my area and I'll very likely buy from them in the future. The BBb "Luzern" was a GREAT horn when I tried it as was a bass bone. Andy was very courteous and answered the many questions I had.
My sincere apology to Jonathan and Andy if I've over-stepped any boundary or gave a bad impression on Wessex... that was definitely not my intent.